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Across 36 of 49 Google reviews analysed, the clearest pattern is that Masterguard performs well when the job goes smoothly — heater installs, security screens, and roller shutters regularly earn praise for on-time crews, quality materials, and Melanie's thorough pre-sale guidance. The business shows a meaningful improvement in recent reviews compared to earlier ones, though the picture isn't uniform: roughly four reviewers describe problems getting warranty or defect issues resolved after payment, and three others mention scheduling or communication failures on install day.