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From 50 of the 115 Google reviews analysed, the most decision-relevant pattern is the depth of explanation technicians give on-site — multiple customers specifically mention being told what product is being used, why, and what to expect over the following weeks, which is genuinely uncommon in this category. The team is large enough that you're unlikely to get the same technician twice unless you request one, but the consistency of feedback across Clayton, Adam, Billy, Rick, Liam, and others suggests the standard of work is stable across the team rather than concentrated in one person.