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From 13 of 16 Google reviews analysed, the clearest pattern is that clients who commission large, complex renovation projects — full house renovations, extensions, or new builds — tend to report positive experiences with Will's technical knowledge and willingness to stay flexible when the unexpected comes up. That said, this is a small sample to work from, and recent reviews show more spread than earlier ones, with a couple of clients raising concerns about trade coordination and post-completion defect follow-up taking longer than expected; both concerns appear in more than one review, so they're worth asking about directly.