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Only 6 Google reviews to go on — that's a genuinely small sample — but across the 5 we analysed, the pattern is unusually consistent: every reviewer mentions some combination of Michael's reliability, pricing fairness, and the fact that he leaves no mess behind. The standout practical detail is a five-day turnaround from quote to completed repair on an evaporative system, including parts sourcing, which suggests he doesn't stall jobs waiting on supply chains.