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Based on only 5 of 77 Google reviews analysed, the clearest pattern is that Mark and Haylee treat post-installation support as part of the job — customers mention being able to get help with questions and system setup after the tradies have packed up, which isn't a given in this category. The scheduling flexibility described across multiple reviews — rescheduling for a neighbour dispute situation, fast-tracking for a customer in need — points to an owner-operated business that makes individual calls rather than working from a fixed queue.