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Across 28 Google reviews — 25 of which we analysed — the single most decision-relevant pattern is response speed: Troy and Liz regularly turn enquiries into completed jobs within the same day, including genuine emergencies like shattered sliding doors. The split between the two of them is worth knowing before you call: Liz manages bookings and quotes (reviewers mention she responds within minutes), while Troy does the physical work and is specifically praised for cleaning up after himself and not padding invoices when a job runs longer than expected.