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Across 31 of 36 Google reviews analysed, the clearest pattern is that customers feel genuinely looked after rather than processed — multiple reviewers specifically note that staff explain things clearly, don't push unnecessary products, and follow up after the job is done. Named staff (Mitch for sales, Mick for installs, Ruby for admin, Julie in the shop) all receive individual praise, which suggests the attentiveness isn't limited to one person.