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Based on only 5 of 63 Google reviews, the clearest pattern is a consultative sales experience — multiple customers single out named team members (Sarah, Chelsea, Michelle) for making the selection process straightforward, particularly across whole-home fitouts. That strength at the front end is worth knowing about, and so is the flip side: one customer described a 22-week job that included a mis-measured alfresco blind and an unanswered follow-up email about an installation issue.