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Based on only 13 Google reviews — 12 of which were analysed here — the picture is sharply divided and genuinely hard to reconcile: five customers report a smooth, fast experience with no drama, while six describe serious issues including missed pickups, unexpected charges, and disputes that escalated to NSW Fair Trading. The review window shows a declining trend, with more recent reviews skewing toward 1-star experiences, though the sample is too small to treat that as a definitive pattern.