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Across 50 of their 713 Google reviews, the clearest pattern is that individual technicians are named and praised by customers repeatedly — Manos, Greg, Norm, Sam, Oliver, and Brad each appear across multiple unrelated reviews, which is a practical signal that service quality isn't dependent on whoever happens to show up. The termite side of the business stands out from general pest control operators: reviewers specifically mention thermal imaging, moisture detection, subfloor inspections, and written reports to Australian Standards — tools and documentation that matter if you're buying, selling, or dealing with active termite activity.