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The pattern across 50 of 145 Google reviews is sharply split: when the design-to-installation process runs smoothly, customers rave about specific staff members and describe finished kitchens that exceeded expectations — but a meaningful minority of reviewers (roughly a quarter of the sample) describe extended delays, missing or incorrect components, and project managers who were difficult to reach after problems emerged. The standout variable appears to be which project manager a customer is assigned: Craig is named in multiple glowing reviews for personal follow-through, while other reviewers describe weeks or months of chasing for basic completion.