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Across 57 Google reviews, the clearest pattern is speed and price — customers repeatedly describe turning up unannounced or calling mid-morning and walking away with cut-to-size glass within the hour, often cheaper than they expected. The 50 reviews analysed span nearly a decade, and the earlier period skews more consistently positive (4.6★ average) than the more recent window (4.2★), with the gap driven by a handful of complaints about poor phone manner, one scheduling mix-up where a glazier arrived three hours early without notice, and an isolated workmanship concern.