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Across 50 of 224 Google reviews analysed, the most decision-relevant pattern is speed: customers dealing with shattered sliding doors, storm-damaged windows, and accidental breakages repeatedly describe technicians arriving within hours, not days. Tim, Darren, Matt, and Max are named repeatedly — and not just for showing up, but for cleaning up glass debris, fixing unrelated door hardware mid-visit, and honouring verbal commitments made at a first appointment.