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Based on only 5 of 39 Google reviews, the clearest pattern is that Terry is the one doing the hands-on work — window replacements, mirror installs, pet door cuts — and customers consistently mention that his pricing comes in well below what competitors quote for the same job. The small sample we reviewed all carry five-star ratings, which aligns with the overall 4.8-star average across the full 39 reviews, though we can't speak to the remaining 34 reviews in depth.