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Based on only 5 of ORCA's 24 Google reviews, the clearest pattern is repeat commercial work — two separate businesses describe switching from previous cleaners after quality problems, then sticking with ORCA long-term, which is a more meaningful signal than a single glowing review. Owner Bezhad is named directly by one client for hands-on involvement and subject-matter knowledge, so if you're after someone who actually engages with the scope of your job rather than delegating and disappearing, that's worth asking about when you call.