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From the 50 reviews analysed (out of 341 on Google), the single most decision-relevant pattern is longevity of customer relationships — a striking number of reviewers mention using OzPest for a decade or more, which is rare in pest control and suggests treatments actually work as promised. Rob and Eon are named repeatedly and specifically, so if you're booking, it's worth asking which technician will attend and what the follow-up process looks like for your pest type.