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Across 31 of 43 Google reviews analysed, the standout pattern at Patterson Tiles is the staff going personally out of their way — chasing down extra tiles after a job is underway, laying out samples so you can actually visualise the finished space, and being honest enough to recommend a competitor when they can't help. Emma, Steve, Lynda, Travis, and Deanne are each named by customers and tied to specific moments of service rather than generic praise, which gives those reviews more weight than vague five-star ticks.