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From 19 of 22 Google reviews analysed, the clearest signal is that Paul's hands-on workmanship — particularly on tiled roof restorations and Colorbond repaints — draws genuine praise, with customers specifically noting he finds and fixes problems others would miss, like cracked skylights or solar system complications mid-job. The business operates as a small, weather-dependent crew, and that shows in scheduling: a recurring complaint across roughly a quarter of the sample involves slow or no response to quote requests and phone calls going nowhere, so this is not the right call if you need fast turnaround or clear timelines.