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Based on only 5 of the 24 total Google reviews we analysed, the pattern that stands out most for a hiring decision is responsiveness — multiple customers specifically note that Mick answered when other roofers in the Peel region didn't, which in a market where tradespeople routinely ghost enquiries is a practical differentiator. The small sample limits how much weight you should put on any single claim, but the pricing feedback and willingness to add minor repairs at no extra cost appear in more than one review independently, so it's not just a one-off.