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Across all 30 Google reviews for this business, the clearest pattern is that Andy is present and hands-on on every job — customers aren't dealing with a crew they've never met. From 30 reviews we analysed, the only negative mention is a single one-star note about a last-minute cancellation; with just one instance in 30 reviews, that doesn't rise to a pattern, but it's worth confirming scheduling commitments upfront, particularly if your timeline is tight.