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Across the 50 reviews we analysed from a total of 114 on Google, the clearest pattern is that customers who get a named regular cleaner — particularly Tahlia, Jasmine, or Rita — tend to be very satisfied over many months, while one-off or rotating-staff jobs produce more mixed results. The business is GST-registered and operates as a company, and the admin layer (frequently credited to Michelle and Sarah) is regularly praised for handling booking problems quickly.