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Across 19 of 20 Google reviews analysed, the clearest pattern is that Alex handles projects personally from consultation through completion — multiple customers on large jobs (150sqm backyards, full front-and-rear combinations, corner blocks) describe him as attentive, technically competent, and willing to engage with brief details rather than pushing a standard solution. The trajectory data does show a dip in the more recent review period compared to earlier all-five-star runs, and there is one detailed negative review describing poor communication and a failure to follow through after an initial consultation — which Alex disputed publicly.