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From 15 of the 20 Google reviews available, the clearest pattern is that clients who go through the full custom build process — working with Sara on design, Matt on finishes, and the Daves on-site — tend to come away genuinely satisfied, and several have independently praised the quality of the homes years after moving in. The team's willingness to return for post-handover fixes and even to assist a second-hand buyer (someone who didn't originally build with them) suggests after-sales accountability that's worth noting.