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Across 50 of 121 Google reviews spanning more than seven years, the pattern that decides hiring decisions is clear: Aaron and the broader Platinum Plumbing team are unusually transparent — customers consistently describe technicians explaining what's wrong before starting work, identifying issues the customer didn't know existed, and recommending the cheaper option rather than upselling. That honesty thread runs through reviews from homeowners, commercial project managers, and remote landlords alike, which tells you it's not situational.