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Working from a small sample of 12 reviews spanning about 11 years, the clearest pattern is strong performance when the right crew shows up — customers who got Shaun or Nathan specifically walked away satisfied, often citing speed and communication as the highlights. The trajectory is uneven though: earlier reviews skew toward 5 stars, while more recent feedback includes a couple of 1-star experiences involving scheduling cancellations and a disputed job duration, so consistency appears to be the variable here rather than capability.