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Across 46 of Pool Buoys' 47 Google reviews, the sharpest pattern is what customers say after switching from another pool company: time and again, reviewers describe being told by a previous provider they needed expensive equipment replacements, then finding Mitch fixed the issue with a clean or a minor repair. That specific dynamic — diagnosing accurately and charging honestly — appears in enough reviews to treat it as a genuine characteristic rather than a lucky outcome.