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Across 42 of the 49 Google reviews analysed, the clearest pattern is that walk-in water testing and phone-based troubleshooting are where this team genuinely delivers — multiple customers across different years describe staff patiently explaining chemistry results and saving them unnecessary service calls. The ownership change to Harry and Megha appears to have split opinion: earlier reviews skew more positive (averaging around 4.4★) while the more recent half averages closer to 3.7★, with a handful of complaints touching on ignored follow-up emails after larger installs and disputes over equipment returns.