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Only 7 reviews to go on — so take this with appropriate caution — but the pattern across that small sample is remarkably consistent: Mark is named in multiple reviews specifically for not overselling, which is the kind of thing customers notice and remember. Based on the 6 reviews analysed, he appears to handle both straightforward installs and genuinely stubborn faults, and at least one reviewer found him supportive through a stressful, unfamiliar situation.