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Across the 50 reviews we analysed from a total of 276 on Google, the single most consistent pattern is Michael's availability in genuine emergencies — customers messaging at 6:30am after a dog accident, booking the night before an end-of-lease inspection, or scrambling after another cleaner cancelled the day of the job. He repeatedly shows up in those situations, which is rare enough that multiple customers lead with it as the reason they're writing a review at all.