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Based on only 5 of the 157 Google reviews available, the clearest pattern is a well-organised residential service where named staff — Mark for measurements, Tyron for installs, Joe-Anne for coordination — give customers specific people to deal with rather than a faceless roster. The standout accountability moment in this small sample is a proactive no-charge replacement of a shattered sliding door, which suggests the business doesn't go quiet when something goes wrong.