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Across 66 Google reviews, the single clearest pattern is that Reflect Glass consistently under-prices competitors on like-for-like jobs — multiple customers mention getting quotes 50–70% lower than rival glaziers for the same scope of work. From the 50 reviews analysed, the office coordinator Michelle is named more often than any single technician, and the praise is specific: she answers calls on public holidays, works around night-shift schedules, and proactively flags fit issues from photos before the job even starts.