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From the 13 sample reviews available — out of only 17 total on Google — the clearest pattern is a sharp split between customers who dealt mainly with Will at the Rockingham showroom and came away very satisfied, and customers who experienced serious breakdowns once the job moved into installation and aftercare. Three reviewers in the sample describe significant post-installation problems: no communication for weeks, unresolved defects like broken pump valves and non-functioning heating, and delays stretching close to a year.