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Based on only 5 of 38 Google reviews we analysed, the single most decision-relevant pattern is Rob's habit of helping customers over the phone first — three separate reviews describe him diagnosing or resolving an electrical fault without making them wait for a paid callout, which is genuinely uncommon in the trades. Every review in the sample is 5-star, and the pricing feedback is consistently positive, with customers using words like 'minimal cost' and 'fair and reasonable.' The sample is small relative to the 38 total reviews, and review dates couldn't be parsed, so you can't use this data to judge how things stand right now — it's worth reading the full Google listing before booking for anything beyond a straightforward fault call..