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Across 22 Google reviews — 20 of which we analysed — the single most decision-relevant pattern is Ian's honesty at the quoting stage: multiple customers describe arriving after being given inflated estimates elsewhere, only to have him diagnose the real problem at a fraction of the cost. That's not just good value, it's a useful filter — if you've already received a large quote and want a second opinion, the reviews suggest he'll investigate before assuming the worst.