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Across 50 of the 117 Google reviews we analysed, the single sharpest pattern is damage-free moves at speed — customers repeatedly comment that the crew works fast without cutting corners on how furniture is wrapped, maneuvered, and placed, and not one reviewer across the sample reported a scratch, dent, or broken item. Rowan himself is the constant: he quotes jobs, turns up on the truck, and handles post-booking changes directly, which removes the gap between what's promised on the phone and what turns up on moving day.