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Adrian, the owner-operator, is the standout reason customers return — multiple reviewers name him directly and praise his technical know-how and easy manner. Based on only 9 reviews we could analyse from a total of 18 on Google, the picture is genuinely split: four of the nine sample reviews are one-word or two-word complaints ('Rude', 'Unprofessional' appearing twice, 'Not a good service'), which is a higher negative rate than you'd typically expect and worth knowing before you book.