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Across the 50 reviews we analysed from Russell's 79 on Google, the single most consistent pattern is that customers who switched from national or franchise pest companies describe Russell's work as noticeably more thorough — several point specifically to his termite inspection method using moisture-detection equipment, which they contrast with inspectors who simply walked around tapping with a pole. The review record spans over five years with zero dip in quality scores, and multiple reviewers mention returning annually or across three-to-five year periods, which is a practical indicator that treatments are actually working.