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From the 5 reviews sampled out of 33 total on Google, the clearest pattern is that Sam treats the pre-work consultation as seriously as the tiling itself — clients repeatedly mention him explaining options, flagging what won't work, and recommending materials, which reduces nasty surprises mid-job. The sample is small at only 5 reviews reviewed here, so take the patterns as directional rather than definitive, but every review in the sample is 5 stars and covers meaningfully different jobs (bathroom, kitchen, laundry, urgent patch work), which suggests the consistency isn't just from a narrow type of project.