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Across the 20 of 24 Google reviews we analysed, the clearest pattern is a split between job complexity: quick, single-visit work like window replacements and small cuts gets consistently positive feedback, while precision or multi-stage jobs — shower screens, shelving, custom frames — produce the majority of complaints. Roughly half the sample reviews are one-star, with multiple customers citing unresponsiveness when things go wrong and delays in quoting that stretch to weeks.