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The clearest pattern across the 50 reviews analysed is that Shae physically attends every initial quote — not a sales rep, not a remote estimate — and that the same licensed in-house electricians who quoted the job do the install. Across a 155-review lifetime average of 5 stars, the specific technicians (Ethan, Tyler, Kaitlyn, Rhys, Dylan) are named and praised repeatedly for on-the-spot problem solving, thorough system demonstrations, and leaving sites cleaner than they found them — which is useful to know if you're comparing against larger firms that subcontract.