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From the 10 reviews we analysed (out of 13 total on Google), the most consistent pattern is direct owner involvement — Steve is named personally in nearly every positive review, and repeat customers appear more than once, which is a meaningful signal in a small review pool. That said, this is a genuinely small sample, and the recent half of the reviews averages noticeably lower than earlier ones, suggesting some variability in experience rather than a straight line of five-star outcomes.