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Based on only 12 reviews — every Google review this business has ever received — the standout pattern is that Cass and Jack are named repeatedly and praised for specific roles, not just lumped together as 'a great team.' Cass is consistently described as easy to reach, flexible, and present at every decision point; Jack is credited with the technical execution on site. The sample is small enough that a single bad experience could meaningfully shift the picture, so it's worth asking them directly for references from completed projects if you want more to go on.