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From the 50 reviews analysed, the clearest pattern is that the sales-to-install handoff is genuinely coordinated — the same staff names (Gilly, Johnny, Brad, Sue, Peter, Yon) appear across multiple independent reviews, which points to a stable team rather than high turnover. Customers who had complicated installs — coordinating with roofers after hail damage, rescheduling around Cyclone Alfred, managing a lightning-strike replacement — specifically credited the team for staying flexible and calm under pressure.