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Across 71 Google reviews, the clearest pattern is that this business performs well when the job flows smoothly — fast quotes, named installers who explain everything at handover, and a coordinated approach that handles roofing and plumbing in one visit for hot water jobs. From the 50 reviews we analysed, roughly a fifth describe delays or follow-up failures, particularly around battery storage installs and grid-connection paperwork with Ergon — enough of a pattern that it's worth asking specifically about lead times and what triggers each payment stage before you commit a deposit.