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Across 16 Google reviews — 15 of which we analysed — the clearest signal is that Kyi and Paul operate as genuine specialists in solar hot water and pool heating, not general solar installers, and customers who come in with that understanding tend to leave very satisfied. The no-pressure approach stands out specifically: multiple reviewers contrasted their experience here with pushy solar salespeople they'd dealt with elsewhere, which matters in a category notorious for aggressive upselling.