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Across 44 of 59 Google reviews analysed, the clearest differentiator is the depth of pre-sale advice — Paul in particular is named across multiple reviews for taking substantial time explaining system options rather than pushing a quick sale, and Irshad is specifically credited for resolving inverter and warranty problems that other solar companies declined to handle. A small number of customers — three in this sample — ran into scheduling problems where installation dates weren't kept and communication about the change was poor, so it's worth confirming your booking in writing and getting a direct contact number before the install day.