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Across 50 of Spartan's 312 Google reviews, the single most useful hiring signal is that the team is genuinely split into two roles — Fiona handles enquiries and scheduling with consistent praise for quick responses and flexible timing, while Gavin does the physical work and is mentioned by name in the overwhelming majority of reviews. That split means you're not dealing with a call centre that dispatches a random technician; you're dealing directly with the people doing the job.