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Stephen and Danielle's strength comes through clearly across the 50 reviews we analysed: Stephen's diagnostic accuracy on European appliances is the single most praised detail, and Danielle's proactive communication around scheduling is mentioned more than almost any other trait. That said, a notable minority of reviews — roughly 9 of the 50 sampled — describe a pattern where jobs stall after the initial visit, with parts orders going silent for months and follow-up calls not returned; this isn't a one-off complaint and is worth factoring in for repairs that require sourcing parts.