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From the 50 reviews we analysed out of 93 on Google, the most decision-relevant pattern is a sharp split between installation day — where named technicians like Grant and Ron regularly earn genuine praise — and everything that comes after, where delays, unreturned calls, and warranty disputes dominate the negative reviews. The annual-service-to-maintain-warranty requirement appears in multiple complaints from customers who say it was never explained at handover, so if you're buying a Steel-Line door, ask them explicitly in writing what the warranty conditions are before you sign anything.