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From the 19 reviews we analysed across 25 total on Google, the clearest pattern is that the quality of experience tracks closely with which staff member handles your build — clients working directly with Aletha, Cale, or Courtney describe smooth communication and a supported process, while others report feeling deprioritised or unable to reach a builder at key moments. The review trajectory has grown more volatile in recent years, with some 5-star completions sitting alongside detailed 1-star accounts of defects present at handover and delays in getting rectification dates — a pattern mentioned across multiple recent reviews, not just isolated cases.